Next day delivery only £3.95 on orders over £45 (Subject to T&C)
  • 0208 443 6139

                                                                   PRIVACY POLICY

Party Puffin takes the privacy of its customers very seriously. Party Puffin is committed to ensuring that any personal data supplied by you is collected and held securely and processed lawfully. You can update and manage your preferences at any time by emailing us at

This Privacy Policy applies to customer information collected and used by Party Puffin. This Privacy Policy does not cover any information collected by third party sites or content that may link to or be accessible from our website. By visiting our website you are accepting the terms and conditions of this Privacy Policy.

What information do we collect from you?

When you register and/or place an order with Party Puffin, we collect some information about you, such as name, email address, telephone number, billing address, delivery address and payment details so we can process orders and send out the goods to you.

We have to share some data with our trusted partners (eg. delivery companies, online payment service providers) so we can provide you with the goods and services you have requested but you can be assured that your information is protected under the strict procedures that we enforce.

We do not sell or share this information with anyone who does not have a lawful or legitimate purpose for seeing it.

To inform you of any new products or special offers that you may like, we may send you marketing communications, if you have consented to receive them. In addition, we may combine your preferences with information obtained from our business partners to provide you with a more personalised marketing experience. You can amend these preferences at any time by email at

Cookies and Tracking.

To improve your shopping experience with us and to analyse how visitors use our web site, we may use cookies, web beacons and tracking software. We automatically collect some technical information from you when you visit our web site, IP address, browser type, demographic, interests, location and pages you have visited. This information is used to help us develop and design the layout of the web site so we can enhance the visitors experience.

Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are not required for you to browse our web site, but they are required to add items to your shopping cart and for you to place an order. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website and mobile app, most of the features will be still accessible without cookies. However, cookies allow you to take full advantage of some of our Website's features, and we recommend that you leave them turned on. By using the site you consent to our use of cookies. 

Security – Safeguarding your personal data

We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on our secure servers.

Any payment transactions will be encrypted using SSL technology and comply with PCI compliance obligations. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites, any transmission is at your own risk, however we use strict procedures and security features to prevent unauthorised access.

The site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, we cannot accept any responsibility or liability and you will have to agree to such company’s privacy policy, please ensure you agree to such policies before submitting your personal data.

We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Policy. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws.

The information that you provide is held securely in our back office system but we do not store any credit card information.  

Access to your personal data

As an individual you have the following rights to your information:

·         The right to be informed – Detailed within this privacy policy.

·         The right of access – You can make a subject access request by contacting us.

·         The right to rectification – Any errors can be corrected through the ‘The login section’ on our web site or by contacting us for trade customers.

·         The right to delete – You can request your personal data to be deleted by contacting us.

·         The right to object – You can object to direct marketing or the processing of your data by contacting us at any time.

To exercise any of these rights or to discuss in further detail please email us at . You may be asked to provide proof of identity to comply.


Children’s Privacy Online

Our Website is a general audience website and should be used only by persons over age 16. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 16. If the parent or guardian of a child under 16 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Centre and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 16 in our files, we will delete that personal information from our existing files so that it is not in retrievable form. 

Amendments to our Privacy Policy

We reserve the right to change our Privacy Policy as our business changes. Any changes we make to our Privacy Policy will be posted on this page and, where appropriate, notified to you in email.


Any queries or comments regarding the information set out in this policy please contact us at: